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Terms of service

We are committed to make your shopping experience as enjoyable as possible.

Before making any purchases, kindly read through the following Terms and Conditions (“T&C”). By purchasing from our Site, you are deemed to have acknowledged, understood, and agreed to adhere to the following terms and conditions.

Reole reserves the right to update or change any policy or T&C at any time without prior notification. You can review the most current version of the T&C at any time at this page. 



As a condition of your access to and/or use of the Site, you warrant that:

  • all information supplied by you on the Site is accurate, updated and complete;
  • you are 18 years of age or older in order to access and/or use the Site; and
  • you will not copy or distribute any part of the Site in any medium without Reole’s prior written authorization.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.



We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Once your order has been placed, you will receive an email summarising the details of your order. Our email will only be an acknowledgement and does not constitute acceptance of your order. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). At each stage in processing your Order (confirmation and dispatch), an email will automatically be sent to you. You shall be solely responsible for providing us with the correct email address in the registration/order form.

If we are unable to process your Order, we will inform you of this via email. This might be due to several reasons including the product is out of stock, unexpected limits on our resources for which we could not reasonably plan, credit reference we have obtained for you does not meet our minimum requirements, or we have identified an error in the price or description of the product.

Please tell us the order number/details when you have questions about your Order.



All prices are quoted in Singapore dollars, and subject to taxes, unless otherwise stated. We reserve the right to amend the price of any product at any time without giving any reason or prior notice. All unpaid orders after this payment time-frame will be cancelled automatically.

We accept payment by all major credit or debit cards (Visa and Mastercard).  Payment in full is due upon checkout.

Please note that:

1.When delivering your Order to an address different from your billing address we might decide to contact you or obtain information from third parties to verify your details. We might do so to prevent your credit/debit card, payment and personal details from being used fraudulently.

2.No payment card information is kept on our Site. We do not have access to your payment card details. 

3.For security reasons, do not include your payment card or related details in any email that you send to us.  We accept no responsibility for the security of payment card details that are provided to us in an unsolicited manner.



Please refer to "Shipping Policy".



You agree and undertake not to:

1.use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws;

2.impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;

3.attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilization and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libelous or threatening; is obscene, pornographic, indecent, counterfeit, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.



The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by Reole, including third party payment system providers. Because Reole has no control over such sites and resources, you acknowledge and agree that Reole is not responsible for the availability of such third party sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Reole shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.



You agree and acknowledge that Reole owns or is licensed to use all copyright, designs, database rights, trademarks and all other intellectual property rights, including the software, the structure, the layout, and the design of the Website as well as these T&C and the related rules and policies contained therein (collectively, the “Content”). All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by local and international intellectual property laws. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties.

All rights on our Site are owned by Reole. The Site is for your personal and non-commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strictly prohibited. You must not, except with our express written permission, attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from our Site.  Nothing contained on this Site should be construed as granting any license or right to use any trademark, copyright or other intellectual property right without the prior written permission of Reole.

You may not use our Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site or any mobile application or platform.

All persons, individual and corporate, are prohibited from providing hypertext or other links to our Site or Content, other than to our home page, from their own website or from a third party's website, without our prior written consent which, such consent may be withdrawn without notice. You may link to our home page from any website that is owned by you, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You further agree and acknowledge that we are licensed to use, in perpetuity, all intellectual property rights based on user-generated material contributed to the Site (including material you may post on our Site as a user or customer related to the Site’s Products, services, design and operation) and that such user-generated material is included but not limited to the definition of Content above.



The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

Without limiting the generality of the foregoing, Reole expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors.

You expressly agree that your use and/or access of the Site is at your sole risk. Although we use reasonable endeavours to ensure that any software made available on this Site is suitable for downloading, installation and use by third parties, all such software is provided "as is" without any warranty. Specifically, and without limitation, we do not warrant that any such software is virus free, without defects, compatible with other software or operating systems or suitable for any specific purpose. We accept no liability for any loss or damage caused by the downloading, installation or use of any such software.

Reole shall not be liable for any failure to perform any of our obligations under these T&C if such failure is the result of circumstances outside our control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or any other force majeure, fire, flood or any other act of God. We also do not assume any liability for harassing, offensive, defamatory or obscene material distributed through Reole accounts, nor do we assume liability for information which may be in violation of the third party's intellectual property or other rights.

Without prejudice to the generality of the foregoing, Reole expressly disclaim any and all liability arising from: or wear of any product or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to Reole;

2.improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuse of the products, as well as fair wear and tear, by you or any third party;

  1. third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the products purchased on or through our Site; and

4.any warranties provided under these T&Cs if the total price for the product has not been paid in cleared funds by the due date for payment.

You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any product purchased from the Site is processed by third party payment system providers and Reole does not retain or process any such payment information. Reole cannot guarantee the security of such third party payment system(s) or any payment data on the Site.

Reole is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Reole is not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider.

Notwithstanding our efforts to ensure that our Site is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to this Site, or electronic mail transmitted to and from us, will not be monitored or read by others. By using the Site, you expressly relieve Reole from any and all liability in connection with the acts, omissions or defaults of such third parties, and/or from using the Site.

To the extent that any exclusion of liability under these T&Cs is not permitted by law, the aggregate cumulative liability of Reole and our affiliates under any Order shall in any event not exceed the sum that you have paid to us in your Order for the sale of products.



By using this Site, you agree to indemnify and hold Reole (and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives) (each an “Indemnified Person) harmless from any claims, losses, and damages, including legal action, suit or proceeding brought or threatened to be brought against any Indemnified Person which is caused by or arising out of (i) your access and/or use of the Site, (ii) your and any other party's access to this Site using your Reole username and/or password, and/or (iii) your breach of any of these T&C, and to pay such Indemnified Person damages, costs and interest in connection with such claim, demand, action, suit or proceeding.



Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Reole products and services available in Singapore. However, we may accept orders for delivery to locations outside of Singapore subject to customs, legal, regulatory and certain practical restrictions.

Those who choose to access this Website from locations outside Singapore or place orders for delivery to locations outside Singapore are responsible for compliance with local laws to the extent local laws are applicable. Reole and its agents accept no responsibility or liability for the customer’s compliance or lack thereof with such local laws outside of Singapore.



We will determine in our sole discretion whether there has been a breach of these T&Cs through your use and/or access of the Site. When a breach of these T&Cs has occurred, we may take such action as we deem appropriate, including:

1.Immediate, temporary or permanent withdrawal of your right to use and/or access the Site, including voiding of the sale of all products on Reole, regardless of whether payment has been made (in which case the payment shall be refunded to the customer or the issue resolved on a case-by-case basis).

2.Issue a warning to you;

3.Commence legal proceedings against you for loss resulting from your breach; and

4.Disclose to law enforcement authorities of such information as we reasonably deem necessary.

We exclude liability for any actions taken in response to breaches of these T&Cs, any damages, loss, cost or expenses howsoever caused by arising out of termination of any part of the services, to you or any other individual.. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate.



We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only.

Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. This applies especially for brighter hues. We do however strive to ensure that screen colours are true to reality, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. 

As the bags are made of natural cowhide, some natural marks or genuine irregularities in the leather may show through.

Requests for exchange/ return due to such reasons will be rejected.

We are only obliged to deliver products in accordance with the general description under which they were sold, and do not give any warranty as to the quality, state, condition or fitness of the products.



We sincerely apologize if we delivered an incorrect or defective item. 

To facilitate an exchange due to incorrect/defective item received, kindly email us at with snapshots of the defect and a detailed description of defects or incorrect items.

Postage will be reimbursed for all items acknowledged to be incorrect/defective.  All defective/ incorrect items are to reach us within 10 business days from dispatch date for local delivery orders within Singapore, or 20 business days for international orders. Items must be dirt-free, unaltered, unused and with tags intact. If the replacement piece is no longer in-stock, a credit or a refund will be issued.


At Reole, we take pride in our reputation for excellent quality and value. Except for reasons above (T&C "Product Descriptions and Defects"), we accept returns for items* that are original, unused, and dirt-free condition, and purchased directly from Reole.

*Excludes: orders made with discount/promotional codes, sales items and accessories.

To start a return request, please email us at and refer to our Return & Exchanges Policy.

Only a one-time return is allowed.


For any returned parcels to Reole, customers will be contacted via email.

Unless it is an error on our part, we may charge you for storage costs and any further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the Product. 

Details regarding the re-delivery will be provided in the email sent to the customer.

Returned parcels that are unclaimed after 2 months will be deemed as Reole’s property and no compensation will be offered as sufficient response time has been given to the customer. 



We may cancel the Order at any time by writing to you if (not exhaustive):

1.You do not make payment to us when it is due;

2.You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide you with the product (e.g. delivery address);

3.You do not, within a reasonable time, allow us to deliver the product to you;

4.If we cancel the Order in the situations set out above, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


No Relationship: Neither these T&Cs nor your use and/or access of the Site creates any joint venture, agency, partnership, or employment relationship between you and Reole.

Assignment: You may not assign these T&Cs or any rights or obligations under these T&Cs to any party.

Waiver: Your liability hereunder shall not be impaired or discharged by reason of any time or grace or other indulgence being granted by or with our consent or any forbearance by us to insist upon our strict rights hereunder.

No omission or delay on our part in exercising any right, power or privilege hereunder shall operate as a waiver thereof; nor shall any single or partial exercise of any such right, power or privilege preclude any other or further exercise thereof or of any other right, power or privilege. The rights and remedies herein provided are cumulative with and not exclusive of any rights or remedies provided by law.

There shall be no waiver of any term, provision or condition of this Agreement unless such waiver is evidenced in writing and signed by us.

Third Party Rights: A person who is not a party to this agreement shall have no right to enforce or to enjoy the benefit of any term of this agreement.

Entire Agreement: These T&Cs, constitute the entire agreement between you and Reole relating to the subject matter hereof, and supersedes any and all prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Site.

Governing Law: These T&Cs and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore. All matters related to the T&C shall be concluded in English.



To use the promotional codes, please enter the given code during check out, at the payment page. Your Order summary will then reflect the payable amount after the deduction

Promotional codes cannot be used for sale items.



All prices of sale items are deemed final and are non-negotiable. We reserve the right to revise, suspend or terminate a promotion or sales at any time without notice.

Unless there are defects on the sales items, sale items are strictly not exchangeable/refundable.


If you have any questions about our T&Cs, please contact us at